Conferences Technology

The current FAQ information pertains to the 2024 Summer Conference. 

Q: What devices is the mobile app compatible with? 
A: The mobile app works with phones or tablets that can download apps from the App Store or Google Play. If using a desktop or laptop, please access the conference via the online platform. Your profile and personalized schedule information syncs between the two technologies. 

Q: Where do I view my schedule, my messages, etc.? 
A: Select “My Meeting” on the dashboard. You can view your messages, schedule, and contacts, update your profile or privacy settings, send messages, and more.  

Q: Is there technical support? 
A: Get live answers about the conference from real people during event hours on July 19-20. Click the three blue lines in the upper right-hand corner of the screen, and then select "Mobile App Support" or visit the Registration desk. 

Q: Where can I find the live and upcoming sessions? 
A: From the dashboard, click on the "Program" icon. You will see the list of all programs, organized in tabs by day or topic. Click on any session to see the program description, speakers, materials, and related courses. You can also save a session to your schedule. To join a livestream, select the “Join Virtual Session” button at the top of the session’s page. The button will activate five minutes before a session begins for you to join the session. 

Q: How do I build my schedule? 
A: From the dashboard, click on the "Program" icon. You will see the list of all programs, organized in tabs by day or topic. Click on a session and select the “Add to My Schedule” icon. You can access your schedule at any time from the “My Meeting” tab on the dashboard. 

Q: How do I submit a question for a live Q&A? 
A: From the dashboard, select the “Audience Response Link” icon. Select the session you are attending. Enter your name and 6-digit AAN ID.

Q: Where can I find sessions already presented? 
A: From the dashboard, select the “Program” icon, and then select the course you’d like to watch. Click the “View Recording” icon. Recordings will be available approximately 48 hours after the live session ends. Recordings will be available through August 5, 2024. If you upgraded to On Demand, you’ll have access to session recordings in the Online Learning Center August 6, 2024 - May 1, 2025. If you haven’t upgraded, email aanamsupport@cmrus.com by August 5, 2024, to save up to 55% on the standalone On Demand price. 

Q: How do I access handouts or program materials? 
A: From the dashboard, select the “Program” icon, and then select the session you’d like to watch. Click the “Documents” icon. Please note that including program materials is at the discretion of the specific speaker, so not all programs will include materials. Materials are also available online. 

Q: How do I claim CME? 
A: From the dashboard, select the “Claim CME” icon. Evaluations are available through August 5, 2024, with your Summer Conference registration. Transcripts will be available upon evaluation submission. AAN members can also access their transcript via NeuroTracker™. If you upgraded to On Demand, you’ll be able to claim CME within the Online Learning Center August 6, 2024 – May 1, 2025. If you haven’t upgraded, email aanamsupport@cmrus.com by August 6, 2024, to save up to 55% on the standalone On Demand price. 

The current FAQ information pertains to the 2024 Summer Conference. 

Q: Can I use the online platform on any device? 
A: You can use the online platform on any device that has an internet connection, but you will have the optimal experience on a laptop or desktop with internet speeds of at least 2Mbps. For a smartphone or tablet, we recommend using the AAN Conferences mobile app. Your profile and personalized schedule information syncs between the two technologies.

Q: Where do I view my schedule, my messages, etc.?
A: From the left-hand navigation bar, select “My Meeting” to view your messages, schedule, and contacts, update your profile, send messages, and update your privacy settings. 

Q: Is there technical support? 
A: Get live answers about the conference from real people during event hours on July 19-20 by clicking the “Support” button on the bottom right-hand corner of the screen, or visiting the Registration desk.

Q: Where can I find the live and upcoming sessions? 
A: From the lobby, click “Program.” You can also click “Program” on the left-hand navigation. You will see the list of live and upcoming sessions, organized in tabs by day or topic. Click on different sessions to see the detailed view. Scroll down the detailed view to view any documents and specific presentations within a session. To join a live stream, select the "Join Virtual Session” button at the top of the session’s page. The button will activate five minutes before a session begins for you to join the session.

Q: How do I build my schedule? 
A: Click “Program” on the left-hand navigation. You will see the list of live and upcoming sessions, organized in tabs by day or topic. Click on different sessions to see the detailed view. Click the “Add to My Schedule” button.

Q: How do I submit a question for a live Q&A? 
A: Prior to opening the live stream, open the "Audience Response" button in a separate tab and search for the session you'll be attending. Return to the original tab and access the session through the Program tab. 

Q: Where can I find sessions already presented? 
A: Go to the list of programs and then select the course you’d like to watch. Click the “View Recording” icon. Recordings will be available approximately 48 hours after the live session ends. Recordings will be available through August 5, 2024. If you upgraded to On Demand, you’ll have access to session recordings in the Online Learning Center from August 6, 2024 to May 1, 2025. If you haven’t upgraded, email aanamsupport@cmrus.com by August 5, 2024, to save up to 55% on the standalone On Demand price.

Q: How do I access handouts or program materials? 
A: Select a session from the list of programs. Scroll down to the “Documents” section to access any program materials. Please note that including program materials is at the discretion of the specific speaker, so not all programs will include materials. Materials are also available online.

Q: How do I claim CME? 
A: From the lobby, select “Claim CME.” Evaluations are available through August 5, 2024, with your Annual Meeting registration. Transcripts will be available upon evaluation submission. AAN members can also access their transcript via NeuroTracker™. If you upgraded to On Demand, you’ll be able to claim CME within the Online Learning Center from August 6, 2024 to May 1, 2025. If you haven’t upgraded, email aanamsupport@cmrus.com by August 5, 2024, to save up to 55% on the standalone On Demand price.

The current FAQ information pertains to the 2024 Summer Conference.

Q: Are all sessions livestreamed and recorded?
A: The online platform and mobile app include access to the livestream and recordings of most sessions unless noted only as "in-person" in the program search.

Q: What is the meeting time zone?
A: The official 2024 Summer Conference schedule is in US/Eastern Time. Within the online platform & mobile app, listed program times will adjust to your local time zone.

Q: Do I have to watch the session live to claim CME?
A: No. Your ability to claim CME is determined by the amount of time spent interacting with educational content, regardless of whether it is live or recorded.